Topic: Customer Service, Customer Centricity
Delivered by a choice of individuals below who present, teach, motivate & inspire
Select a thumbnail below to view a more detailed profile:
Mqondisi Gumede
Zipho Sikhakhane
Zipho Sikhakhane
Areas of Expertise
Change Movement: top-team alignment, culture diagnostic, design and roll-out
customer centricity: customer strategy, segmentation change movement
Retail: RFID technology, store operations and optimisation
Communications: presentation and public speaking, inspirationsal leadership
Zipho Sikhakhane is an international speaker, writer and business advisor. She has been a motivational speaker for 15 years and has presented to audiences across four continents, including TEDx Talk delivered in the USA on Africa’s business potential. She is also a weekly Business Columnist for the Sunday Times and is the first black South African to complete an MBA at the prestigious Stanford University in the USA. She delivers inspiring talks and poetry on topics related to Africa’s potential, leadership, entrepreneurship, youth and women empowerment.
In 2016, she received the Outstanding Young Achiever Award from the UNESCO Center for Global Education and the Independent Pan- African Youth Parliament. Zipho’s professional background includes developing strategies for large public and private sector clients as a management consultant at McKinsey & Co (the leading management consulting firm globally).
She also held project management and change management positions for the industry leading retailers – Edcon in South Africa (the biggest clothing retailer in Sub-Saharan Africa)and Inditex in Spain (the parent company of Zara and the biggest fashion retailer globally). In 10 years, she has travelled to 30 countries and worked in 10 of them. Currently she is an Executive at a new venture that is acquiring the scaling businesses in the food sector. She also provides advisory and investment support to small businesses and entrepreneurs across Africa.
Keynote Topics
Leadership Begins with YOU
Individuals need to learn how to lead themselves first, before they can effectively lead others. Emerging from humble beginnings, Zipho beat the odds to achieve outstanding academic success and hold leadership positions in leading corporations locally and globally. She shares insights on the leadership techniques that enabled her to become an exceptional leader.
Leading Africa to Prosperity
The African continent presents immeasurable growth opportunities for local and multi-national corporations. The leaders that will succeed in making the most of these opportunities are ones that understand the importance of having a long term vision and adapting their leadership approaches to the demands of the local context. Zipho has presented inspiring talks across four continents on the progress and potential of African economies – including a TEDx talk delivered in the United States.
Entrepreneurship – Building the Giants of Tomorrow
Zipho is passionate about helping entrepreneurs build businesses that will last and achieve scalable growth. Having been an entrepreneur throughout her youth, since as early as the age of five years old, she shares her perspectives on some of the pitfalls that prevent small business owners from taking their businesses to the next level. She also shares the latest trends and insights on entrepreneurship in the local context – based on research done for the weekly business columns written in the Sunday Times on this topic.
Inspirational Poetry
Zipho has been writing and presenting poetry for many years. She can deliver engaging poetry recitals on a variety of topics.
Mqondisi Gumede
Areas of Expertise
4th Industrial Revolution
Big Data
Technology
Exponential Growth
Mqondisi has spent much of his career as a technology advisor for business and has given a number of perspectives on the relevance of the 4th Industrial Revolution, Big Data and related technology aspects that business is grappling with today.
Much of his work has been in the financial services industries giving him relevant insight to the challenges of the industry and frequently interacts with the industry as evidenced by his Keynote address at the CFO Get Smarter Summit in Johannesburg in February 2019, an event only opened to member CFOs and CHROs of the CFO South Africa, his opening keynote address at the 2018 Finance Indaba and speaking contributions at the same event in 2017.
This paired with insight from solution engineering for some of clients’ toughest challenges have given Mqondisi a broad and deep understanding of the technological challenges particularly as it relates to engaging people, strategically aligning to business goals and objectives in a practical and attainable way the South African business context.
Mqondisi is Founder and CEO of the customer success company, The OMG, a sought after corporate and conference keynote speaker and is a knowledge merchant at IC Knowledge Bureau. The OMG is a company that uses Uncommon Sense to assist customers radically grow their businesses. IC Knowledge Bureau aims to provide the top 1% of thinking to inspire customers to exponential growth. Mqondisi has the aim of providing fit for purpose knowledge necessary to inspire the growth of the South African economy to grow 6 times its annual turnover in all industries in the next 20 years.
He is skilled in the use of a number of highly valuable intangible tools, concepts and frameworks drawn from the humanities and social sciences that allows him to bring a fresh approach to strategy, technology and operations considerations